TERMS AND CONDITIONS
This website is owned by De Hojas Fresh Skin Care, LLC, and the material; including logos, photos, text and other graphics contained herein is owned by us (from here on ‘us’ will refer to De Hojas Fresh Skin Care, LLC) and may not be downloaded, or used for any means unless permission is given by us.
The purpose of this site is to provide the customer (you) with information about us, our products, store, and activities. We also provide you with the opportunity to purchase online through our secure shopping cart.
Product Availability
We undertake to keep our website current about product names, descriptions, and photos of products available. However, from time-to-time products listed in stock may not be available, if this occurs, we will notify you by telephone or email to seek your instructions for a suitable replacement. If you prefer, we will refund any charges incurred for that product immediately.
As our products are hand produced in small quantities, slight variances in color or appearance (ex., soap tops, candles details) may occur, this variance will not affect the quality, usability, or the way the product performs.
Packaged gifts and soap boxes are individually prepared and may vary in soaps contained. Value and weight of product will not vary.
International Orders
The purchaser is responsible for ensuring their purchases meet customs regulations for their country. De Hojas Fresh Skin Care, LLC will not be responsible for customs duty or refusal of entry.
Feedback
Any comments or feedback that you provide to us by any means will remain our property and may be used by us (with identifiers removed).
External Links
If we provide a link to an external website, it is provided for your convenience. We do not endorse the content of these websites, nor do we accept any liability for loss or damage that may occur from using these websites.
Information obtained in this site is general in nature and should not be considered authoritative or in place of specific advice.
Terms Of Sale
Any Tax applicable will be added ad check out.
We dispatch products after payment is received and until then the products remain the property of De Hojas Fresh Skin Care, LLC. Payment can be made online with any payment supported by the platform.
We pack all items securely using either recycled packaging materials or biodegradable packing peanuts. We reuse packing materials received by us where possible. Orders are dispatched quickly after receipt, and we aim to have orders completed within 48-72 hours.
For retail customers, if you are not satisfied with your purchase, please contact us within 7 days of receipt and we will work with you to obtain a mutually satisfactory solution.
Wholesale Customers
We do not guarantee exclusivity in an area unless we have discussed with you our minimum required order size and range to ensure exclusivity. This minimum must be maintained to retain this status.
Once approved by us, we will give you access to wholesale purchase online.
Payment is by proforma invoice unless prior arrangement has been made.
As soap is a personal use product, we do not accept returns of wholesale lots unless there is a fault with the product.
Our products (soaps, exfoliants, creams, candles, etc) should be stored in a cool place out of direct sunlight. Soap that are not on display should be kept in their paper packaging until put out on display.
